❓ General Questions
6b99 FAQ — All Answers in One Place
From opening an account to withdrawing money — find easy and detailed answers to all your questions about 6b99 here in English.
It is natural to have various questions when starting out on 6b99 or in the middle of playing. On this page we have answered the most frequently asked questions across four main topics — verification and documents, account and login, withdrawals, and deposits. Each answer is written in plain language with Bangladeshi players in mind. If you cannot find your question here, contact our 24/7 support team.
Verification & Documents
Verification ensures your account's security and prevents anyone else from making transactions in your name. 6b99 is a secure platform — so every player's identity is confirmed once. Once done, your withdrawal process becomes faster and hassle-free.
A National ID card (NID) is generally the most accepted document. A passport or driving licence can also be used where applicable. The document photo must be clear and complete — blurry or cropped images will not be accepted. Your support team can let you know which document is required if needed.
If your document is rejected, first check the reason — low image quality or an unclear document is usually the main cause. Take a clear photo in good lighting and resubmit. If the problem persists, contact us via live chat or at [email protected] — our team will guide you step by step.
Yes. 6b99 uses SSL encryption, so your personal documents are fully protected. Document information is used only for identity verification purposes and is not shared with any third party. You can find more details in our privacy policy.
Yes, it must. The name on your 6b99 account must match the name on your bKash, Nagad, Rocket, or Upay wallet and bank account. If the names do not match, your withdrawal may be blocked. It is therefore important to provide the correct name at the time of registration.
Account & Login
Signing up on 6b99 is very simple. Go to the login/registration page on the site and fill in your mobile number or email, password, and correct personal details. Once registration is complete, you get the chance to receive a 150% welcome bonus on your first deposit. Please note, only one account per person is allowed.
To create a secure password, use at least 8 characters — mix uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth or simple words as your password. Never share your password with anyone — 6b99 will never ask for your password.
No. Under 6b99's rules, each person may hold only one account. If multiple accounts belonging to the same person are detected, they may be closed and there is a risk of the balance being forfeited. If you have a problem with an existing account, contact support.
You can generally log in from a new device, but for security reasons additional verification may be required — such as an OTP or email confirmation. Use the correct username and password when logging in. If you notice any suspicious activity on your account after changing devices, notify support immediately.
Username changes are generally limited once set. However, if you need to change it for a specific reason, contact 6b99 support via live chat or at [email protected] — they will consider your situation and assist you.
Withdrawal Questions
The minimum withdrawal amount on 6b99 is ৳1,000. Withdrawal requests below this amount will not be processed. If your balance is sufficient and your account verification is complete, the money generally arrives within 1 hour.
Yes, 6b99's withdrawal facility is available 7 days a week, 24 hours a day. Requests are accepted at night, on public holidays, and on weekends, and are generally processed within 1 hour. So feel free to submit a withdrawal request at any time.
A common reason for a withdrawal staying pending is incomplete account verification or unmet bonus wagering requirements. First check your account profile. If it remains pending for more than 1 hour, let us know via live chat or at [email protected].
Yes, but you must meet the wagering requirements first. For example, if you receive a ৳1,500 bonus on a ৳1,000 deposit, you must place bets 25 times the value of that ৳1,500 bonus, meaning a total of ৳37,500 in bets must be placed. After the requirements are met, you can withdraw winnings from the bonus normally.
No. For security reasons, 6b99 only approves withdrawals to a bKash, Nagad, Rocket, Upay, or bank account registered in your own name. Requests to send money to a wallet in someone else's name will be rejected. This is done to protect your funds.
How to Deposit Money
6b99 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, you can send from major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank. The minimum deposit amount across all methods is ৳200.
The minimum deposit amount across all payment methods is ৳200. Amounts below this will not be credited to your account. Depositing ৳200 or more for the first time makes you eligible for the 150% welcome bonus — up to a maximum of ৳20,000.
Log in to your account, go to the deposit page, and select bKash. Send the specified amount to the bKash number displayed and submit the transaction ID (TrxID) on the site. The balance is usually updated within a few minutes. Make sure you send to the correct number and the correct amount.
First wait a few minutes. If it still has not arrived, contact us via live chat or at [email protected] with your transaction ID (TrxID) or payment screenshot. The support team will verify and resolve the matter quickly — help is available at any time as 24/7 service is active.
Bank transfers can take a bit longer compared to bKash or Nagad, especially if sent outside banking hours. Sending the reference number and slip to support after the transfer allows faster processing. Depositing via mobile banking gives you the fastest credit.
Still have questions? We are ready to help.
If you cannot find the answer on this page, contact our support team directly — assistance is available 24/7 in both Bengali and English.
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